SchoolMessenger

The Queensbury Union Free School District uses SchoolMessenger to contact our parents, students and community members. SchoolMessenger is used for routine notifications, such as events or important dates to remember, as well as emergency notifications, such as school closings/delays and emergency situations in schools.

Listed below is the important information you need to know about SchoolMessenger as a parent and community member, as well as how Queensbury will use the system.

Information for parents

Parents do not need to sign up for a SchoolMessenger account. SchoolMessenger works with the SchoolTool Parent Portal and pulls your information from SchoolTool into SchoolMessenger. Therefore, it is essential that all of your contact information in SchoolTool is accurate. We cannot give parent access to an outside SchoolMessenger account. Only individuals with contact information in SchoolTool will receive notifications from SchoolMessenger.

Parents are also able to sign up for text alerts. If you did not receive a text asking you to opt-in to the service, please check the following steps:

  1. Check your SchoolTool account to make sure the number you wish to receive text messages on is listed under the “Cell Phone” field. Only numbers listed in the “Cell Phone” field will be sent text messages.
    1. If the number is incorrect, please email the correct number to czubal@queensburyschool.org. Once that number is entered, you should receive a message asking you to opt-in within 24 to 48 hours.
    2. Respond “Y” or “Yes” to that text message. You are now opted-in.
  2. If the number listed under “Cell Phone” is correct, please contact the communications office for further assistance.

Information for community members

The following steps are for district residents without children in grades K-12 who would like to remain informed about district-wide events.

Follow the steps below to create an account if you do not have children in the district but would like to remain informed about district-wide events.

  1. Visit the Queensbury SchoolMessenger web page and click “Sign Up Now” in the bottom left corner of the page.
  2. You will be taken to the Sign Up page where you will need to confirm the encrypted image, your name, a valid email address and a password. You’ll use your email address and the password you enter here to sign in later. Review and accept the Terms of Service. Click “Create Account” when you are done.
  3. Check your email. There will be an account activation email from support@schoolmessenger.com with the subject Account Activation, which contains a link to activate your account; activation codes are valid for 24 hours. This link will take you to a confirmation page where you must enter your password in order to activate your account.
  4. Once you’ve activated your account, you’re ready to select your notification preferences.
  5. Simply select General (General Announcements) and the organizations to which you belong.
  6. When you have finished making selections, click Save.
  7. Follow the instructions to add additional contact information, such as additional email and phone numbers to your account.

How Queensbury uses SchoolMessenger

The SchoolMessenger system is a way the Queensbury Union Free School District communicates with parents and community members about events and emergency situations. The type of communication will depend on the type of situation.

Email

Email will be the primary form of communication through SchoolMessenger. Email will be used to communicate school-level and district-wide events that are non-emergency in nature. Emergency alerts will be sent via email in conjunction with other forms of communication.

Text messages (SMS)

Text messages (SMS) will only be used in emergency situations or situations where schools are closed. Only parents who have signed up for text alerts will receive text alerts. Community members who have signed up for text alerts in certain situations, such as closings and delays, will receive text messages in those instances. Text messages may also be sent for time-sensitive situations.

Phone calls

Phone calls will only be used in emergency situations.